Schindler Group commissioned the Urban Happiness project. It used a multifaceted process that involved the design of the final product as much as participatory user feedback and field research.
A granular study focused on a specific subject and user group within the Nang Loeng community, the app has been designed in reverse, starting from the desired outcomes. These have been specified to take into account the modes of social interactions that take place in the group, its demographics, and recent history.
Through this process that involves and encourages social activity of existing community members, the Urban Happiness platform serves as a central point for fostering a greater sense of ownership and identity in the area, helping to build the necessary coalitions and social capital needed to influence future development in Nang Loeng.